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Return and Refund Policy
1. Eligibility for Returns:
- We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the product(s) within days from the date of delivery for a refund or exchange.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as personalized or custom-made products, are not eligible for returns unless they are damaged or defective.
2. Return Process:
- To initiate a return, please contact our customer support team at info@crown-bd.com or through our website’s contact form with your order number and reason for the return.
- After receiving confirmation, we will provide instructions on how to send the product back to us.
- Customers are responsible for return shipping costs unless the item is defective or an incorrect item was shipped.
3. Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 3-4 days.
- Please note that shipping costs are non-refundable unless the return is due to an error on our part.
4. Late or Missing Refunds:
- If you haven’t received a refund yet, please first check your bank account or credit card statement, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at info@crown-bd.com, and we will assist you.
5. Damaged or Defective Items:
- If your product arrives damaged or defective, please contact us within a day of receiving the order. We may request photos of the damaged item for verification.
- Upon confirmation, we will either issue a full refund or send a replacement at no extra cost.
6. Cancellations:
- Orders can be canceled before they are shipped. Once the order has been processed and shipped, it cannot be canceled. In such cases, please follow the return process for a refund.